Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Usually, the time it takes for your order to arrive can vary depending on the items purchased, chosen shipping method, and your geographic location. Typically, international shipping might take around 15 to 20 days. However, this is just an estimate and actual delivery times may vary.
- Select “PayPal” as your preferred payment method.
- Follow the prompts to link your PayPal account to your Vastuz account.
- Once your account is created and your PayPal account is linked, you can start browsing products and placing orders. At checkout, you’ll be able to use your PayPal account to complete your purchase.
If you encounter any issues during the sign-up process, don’t hesitate to reach out to our customer support for assistance.
In the checkout page of your shopping cart, you will be able to see my shipping address.
After placing the order, we will ship the items within 3-5 days and provide you with corresponding logistics tracking
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“Yes, our partnered logistics company will safely and securely deliver your goods to your doorstep.”
Yes, we will consolidate your items and ship them together.
If you need to swap an item
Returns and Exchanges
Thank you for shopping at Vastuz Outdoor Store. We value your satisfaction and strive to provide quality products and service. Please review our return policy below:
Return Window:
- Products may be returned within 7 days of receipt if they are defective or damaged upon arrival.
Initiating a Return:
- If you encounter any issues with your order within the 7-day period, please contact us immediately to initiate the return process. Our customer service team is available to assist you.
Non-Returnable Items:
- We do not accept returns for items damaged during transportation. Please inspect your package upon delivery and report any damages to the carrier.
Return Conditions:
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Refund Process:
- Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed promptly.
Exchanges:
- We only offer exchanges for items that are defective or damaged upon receipt. If you need to exchange an item for the same one, please contact us to arrange for a replacement.
Shipping Costs:
- Customers are responsible for shipping costs associated with returning the item unless the return is due to an error on our part.
Restocking Fee:
- A restocking fee may apply to certain returns. This fee will be deducted from your refund amount.
Contact Information:
- For any inquiries regarding our return policy or to initiate a return, please reach out to our customer service team at WhatsApp：+86-18022696179
Thank you for choosing Vastuz Outdoor Store. We appreciate your business and look forward to serving you again in the future.
Please contact us, and if the error is ours, all return and exchange expenses will be covered by us.
Please contact us, and if the error is ours, all return and exchange expenses will be covered by us.
Please contact us and we will provide you with the corresponding return address
Please be sure to double-check your shipping address before placing your order. If there is an error in the shipping address before the item is shipped, please contact us for corrections. However, once the product has been successfully shipped, we will not be able to provide this service.
You can cancel or make changes to your order within 12 hours of submission. However, after 12 hours, cancellations or changes are not possible.
Contact us：WhatsApp：+86-18022696179